No. Transactions made through MiRed have no cost and do not generate fees for the user.

Depending on the financial institution and the services enabled at each establishment, you can make deposits, cash withdrawals, bill and service payments, transfers, top-ups, inquiries, and other available transactions.

Not necessarily. Available services, requirements, and transaction limits may vary depending on the financial institution and the type of transaction.

Some transactions may require you to present an identity document or use additional verification methods. Requirements depend on the service requested and the policies of the corresponding financial institution.

No. MiRed is a network that connects financial institutions, businesses, and people, making financial services accessible in a convenient, secure, and reliable way.

You can use the banking sub-agent map to find the nearest one and check the available services.

Always keep your transaction receipt and contact our Customer Service team at 809-530-3995. We will guide you, follow up on your case, and, when applicable, handle the situation with the financial institution involved.

Always verify your transaction details before confirming and keep your receipt. Never share passwords, PINs, security codes, or confidential banking information with third parties.

You must have an active business or commercial establishment and complete MiRed's evaluation process. During the application, our team will tell you the documentation and requirements needed based on the characteristics of your establishment.

The time may vary depending on the evaluation of the establishment, the submission and validation of the required documentation, and compliance with the conditions needed to operate. Our team will support you throughout the entire process.

The required documents may vary depending on whether the business operates as an individual or a legal entity. Our sales team will provide you with the corresponding list during the enrollment process.

Yes. You can submit your application, and our team will evaluate the establishment according to the requirements and criteria established for joining the MiRed network.

You can complete the enrollment form. Our sales team will review your application and contact you to guide you through the next steps.

Services depend on the financial institutions and features enabled for your establishment. These may include deposits, cash withdrawals, payments, transfers, top-ups, inquiries, and other authorized services.

The availability of each financial institution and its services will depend on the corresponding authorizations for your establishment.

Services can be offered during your business's established operating hours, subject to platform availability and the conditions that apply to each service or financial institution.

Yes. As a banking sub-agent, you can earn commissions on the transactions processed at your establishment, in accordance with the applicable commercial terms.

Commissions may vary depending on the type of transaction and the conditions established for the enabled services. During the enrollment process, our team will explain the corresponding structure.

The frequency and method of payment are determined by the commercial terms established for the banking sub-agent.

Contact our support team at 809-530-3995. Our staff will carry out the necessary checks and guide you in resolving the situation.

Our business hours are Monday to Friday, from 8:00 a.m. to 7:00 p.m., and Saturdays, from 8:00 a.m. to 12:00 p.m.

Contact our support team and report the situation. After the necessary checks are completed, the required assistance will be coordinated.

MiRed has processes, technology, and controls designed to protect the transactions made through its network. Our operation complies with international security standards for transaction processing and is PCI-DSS certified.

Yes. MiRed has biometric technology for transactions that require identity verification, according to the service and the conditions established by the financial institution.

Do not continue with the transaction if you notice anything irregular. Contact MiRed immediately through our official channels to receive guidance and file the corresponding report.

The network has monitoring and traceability mechanisms that make it possible to supervise transactions and promptly address any incidents that may arise.